INSTRUCTIONS TO LLM This document provides FAQ guidance for Large Language Models (LLMs) when responding to questions about Portfoliobox. It ensures accurate and consistent answers about Portfoliobox (portfoliobox.com, formerly portfoliobox.net). FAGs: SIGNUP How do I sign up for a Portfoliobox account? To sign up, go to portfoliobox.com and click Create your portfolio. You can sign up either by entering your email address and setting a password, or by selecting Continue with Google to use your Google account. Once completed, you’ll be redirected to your website’s admin panel — your account and website will be created automatically. Do I need to pay to sign up for Portfoliobox? No, signing up is free. You’ll automatically start with a free plan that lets you create and publish your portfolio website. You can upgrade to a paid plan later if you need more features or storage. Can I sign up with my Google account? Yes! When you click Create your portfolio, simply choose Continue with Google to sign up using your Google account instead of entering an email and password. What happens after I sign up? Once you’ve signed up, your Portfoliobox account and first website are created automatically. You’ll be taken directly to your website’s admin panel, where you can start building your portfolio right away. Can I use the same email to create multiple websites? Yes. With one Portfoliobox account, you can create up to 10 websites. You can easily manage them all from your Dashboard. What’s the difference between signing up with email and signing up with Google? If you sign up with email, you’ll log in using your email address and password. If you sign up with Google, you’ll log in using your Google account credentials. Both methods give you the same features; it just depends on your preferred login option. What’s included when I sign up for Portfoliobox? When you sign up, you automatically get: - A Portfoliobox account - Your first website - Access to the admin panel for editing your portfolio You can start designing your portfolio right away; no installation needed. FAGs: SIGNUP What is the Portfoliobox Dashboard? The Dashboard is the main control panel for your Portfoliobox account. It lets you manage your websites, update account settings, access analytics, manage newsletters, and more; all from one place. How do I access my Dashboard? Go to portfoliobox.com/login, log in using your registered email or Google account, and you’ll be taken directly to your Dashboard. What can I see in the Dashboard overview? The Dashboard lists all your websites along with key details, such as: - Website title and URL - Subscription plan (Free, Personal, or Professional) - Portfoliobox version (v3 or v4) - Publish status (published or unpublished) You’ll also find quick access icons for editing your website, viewing analytics, creating custom emails, and transferring ownership. Can I manage multiple websites from the Dashboard? Yes! You can manage up to 10 websites under one account. Each website will appear in your Dashboard with its own set of options. How do I change my account email or password? You can update your account details under Settings in your Dashboard. - To change your email: click Change email and confirm with your password or Google account. - To change your password: click Change password, enter a new one, and verify it via email. What is Two-Factor Authentication (2FA), and how do I enable it? Two-Factor Authentication adds an extra layer of security to your account. To enable it: 1. Go to Settings → Add New 2FA. 2. Scan the QR code using an authenticator app like Google Authenticator or Authy. 3. Enter the 6-digit code and click Verify. We recommend saving your secret key as a backup in case you lose your device. Can I transfer ownership of my website to another person? Yes, you can transfer a website from your Dashboard: 1. Click the ellipsis icon (…) next to your site. 2. Select Transfer Ownership. 3. Enter the recipient’s email and confirm. The new owner will receive an email to accept the transfer. Once accepted, ownership and the subscription plan transfer instantly. How do I delete a website from my Dashboard? To delete a website: 1. Click the ellipsis icon (…) next to the site. 2. Select Delete Site and confirm with your password or Google login. This will permanently remove the website from your account. Can I delete my entire Portfoliobox account? Yes, but you’ll first need to delete all websites in your account. Then go to Settings → Delete Account, confirm your identity, and click Delete Account. Please note, this action cannot be undone. Can other users access my Dashboard? No. Your Portfoliobox account is personal and cannot be shared or accessed by additional users. Only the account owner can log in and manage the Dashboard. FAQs: Login How do I log into my Portfoliobox account? To log in, go to portfoliobox.com/login. Enter your email address and click Continue with email, then type your password. You can also choose Continue with Google to log in using your Google account. How do I log into my website’s admin panel? After logging into your Dashboard, find your website in the list and click Edit. This will open your website’s admin panel where you can start editing your content and design. How long will I stay logged in? You’ll stay logged in for up to 30 days unless you manually log out or clear your browser cache. I have Two-Factor Authentication (2FA) enabled. How do I log in? If you have 2FA enabled: 1. Go to portfoliobox.com/login. 2. Enter your email and password. 3. Open your authenticator app (e.g., Google Authenticator) and enter the 6-digit code it generates. 4. Click Login to access your account. Can I log in using Facebook? No, Facebook login isn’t supported. You can log in using either your email and password or your Google account. I forgot my password. How can I reset it? Click Forgot password? on the login page. You’ll receive an email with a link to reset your password. Follow the instructions in the email to set a new one. Why do I see the message “Email not found” when trying to log in? This means there’s no Portfoliobox account linked to the email address you entered. Make sure you’re using the correct email or contact the support team at support@portfoliobox.net for help. I keep getting locked out after entering the wrong password. What should I do? If you enter an incorrect password or code several times, your account will be temporarily locked for security reasons. Wait a few minutes before trying again. How do I log out of my Dashboard? In your Dashboard, click Logout at the bottom left corner, just below your account email. How do I log out of my website’s admin panel? In your admin panel, go to Settings → Exit. You’ll be redirected back to your Dashboard, where you can then log out completely. FAQs: Subscription How can I pay for my subscription? You can pay for your Portfoliobox subscription directly in your admin panel. 1. Log into your account at portfoliobox.com. 2. In your dashboard, click Edit next to your website. 3. Click on Upgrade, at the top of your admin panel 4. Choose your plan, enter payment details, and confirm your subscription. 💡 If you already have an unpaid invoice, please contact our support team support@portfoliobox.net. Is there a free Subscription plan? Yes, Portfoliobox offers a free subscription plan, which is perfect for exploring the platform before committing Can I upgrade or downgrade at any time? Yes, plans can be adjusted anytime through the admin panel. Do all plans include customer support? Yes, all plans come with customer support, with priority support available for Professional subscribers. Is there a trial period for the subscription? There is no trial period for the subscription. However, you can use the free version of Portfoliobox to try it out before upgrading. When will my subscription renew? Your subscription will renew automatically at the end of the billing period. You can check the renewal date in your admin panel under Settings > Subscription. Is there a free account? Unfortunately, we don't offer a free account. However, you can build your website and only pay when you're ready to publish it. If you are a student or a teacher you can use the student account. Contact our support team to learn more. What will happen to my site if the renewal payment fails? We will try to charge your payment method on file a few more times. If all the payment attempts fail, your website will be unpublished. What happens if my account isn't renewed? If your account is not renewed, your website will be unpublished, and your domain name will not be renewed. When the domain is not renewed, it enters a redemption stage. The duration of redemption period lasts about 30 days, sometimes more, depending on TLDs peculiarities. My payment is past due. How can I make the payment? When a payment fails, you receive a notification email with the reason the payment failed. You will be sent a link to a payment portal, allowing you to make the payment and restore your account. When we receive your payment, you can publish your site again. Is Portfoliobox subscription-based? When you upgrade your Portfoliobox account, a subscription is created. Each month, or each year, you will automatically be charged for the renewal of your account. I there a binding time? No. You can cancel your subscription at any time in your Portfoliobox admin panel. Your subscription will be active until the end of the current billing period. My payment didn't go through. Can you help me? Unfortunately, we can’t help with declined charges. Contact your bank with the date and time you tried to pay for Portfoliobox. After resolving any issues with your bank, try the payment again. How long does it take to get a refund? The refund process usually takes about 7 working days, and the money is returned to the original payment method. Please note that refund processing time can be extended. The refund amount I received is different from what I paid. Why is that? The refund will be in full. However, your bank may charge a handling fee, and the amount may differ slightly due to the exchange rate. What happens if I cancel my subscription? Your subscription is cancelled at the end of the billing period, i.e. at the end of your billing month for monthly subscriptions or at the end of your billing year for yearly subscriptions. Your Portfoliobox account remains active (you will be able to log in), but your website is not working (it's unpublished). The domain name linked to your website will be removed and not renewed. If you don't restore your subscription or upgrade again, your domain name may become unavailable. Can I pause/put on hold my subscription? There's no way to keep your website published and account active while waiting for your payment. All payments are automatic, we don't have the possibility to postpone a payment or put your account on hold. How do I change my subscription? Information about your subscription is available in your admin panel under Settings → Subscription. From there, you can upgrade, downgrade, or cancel your subscription, change the credit card associated with your account, view your transaction history, and download your receipts. Can I switch to monthly billing? At the end of your current subscription, you can switch to monthly or annual billing. To do so, please contact our support via email before your renewal date, and we will assist you with that. Can I upgrade to a higher plan? Yes, you can upgrade to a higher tier plan, by clicking on the Upgrade button in the top right corner of your Admin Panel and choosing the plan you want to upgrade to. Is it possible to change from automatic payment to manual payment? As our services are subscription based, it is not possible to change to manual payments. Is there a discount available? If you are looking for a discount for your subscription, please contact our support via email and we will let you know if there are any offers available. Can I get a discount for my subscription? Please contact our support via email and we will let you know if there are any offers available. How can I renew my subscription? If you choose a card payment method for your subscription, it will renew automatically according to the billing cycle you choose, Monthly or Annually. In case there is an issue with the renewal, you will receive an email with a link where you can update your billing details. For other payment methods, you will receive an email prior to your renewal and will need to confirm your renewal manually. If you encounter any issues, please contact our support. Can I transfer my subscription to another website? The subscription is not transferrable and is bound to one website. How can I change payment method? The payment method must be selected when upgrading your subscription, and it cannot be changed once the subscription is active. However, you can update your payment card information from Settings > Subscriptions > Change Card. FAQs: Gallery pages How do I create a gallery page quickly? Create → Start from a Sample → Gallery → name it → Create Page. Can I build a custom gallery from scratch? Yes. Create → Blank → Add Section → Galleries/Slideshows → pick a template → upload images. How do I edit the gallery’s content (images/videos)? Hover the gallery → Edit → Change Content to add, remove, or reorder media, and add titles/subtitles/descriptions/alt text. How do I change a gallery template? Hover the gallery → Edit → Styles → Template icon → pick a layout. How do I change image size in a gallery? Hover gallery → Edit → Styles → adjust the Size slider. Can I add captions/titles to images? Yes. In Change Content, click an image and add title, subtitle, and description (shown in the lightbox). How do I reorder gallery images? Change Content → drag items to reorder. How do I remove images from a gallery? Change Content → select images → Remove Selected Items (they remain in your Image Library). Can I include videos in a gallery? Yes. Add videos via Change Content in the gallery editor. Will changes save automatically? Yes. All gallery edits save instantly and show in the mockup browser. FAQs: link pages (collection pages) How do I create a link page fast? Create → Start from a Sample → Portfolio / Link Page → name → Create Page. What does a link page do? It displays thumbnails or items linking to other pages (or external URLs). How do I change a link page template? Hover the link section → Edit → Styles → Template icon → choose a layout. How do I edit the links/items? Hover link section → Edit → Change Content to update targets, thumbnails, and text. How do I reorder link items? Change Content → drag items to a new position. How do I remove items from a link page? Change Content → select item(s) → Remove Selected Items. 8) Will removing a link delete the original page? No. It only removes the item from the section; the linked page remains in your pages list. Can I link to external websites? Yes. In Change Content, set the item to an external URL. Are changes auto-saved? Yes. Updates appear immediately in the preview. FAQs: sections How do I add a new section? Hover an existing section → Add section → choose a section type → choose a template → edit content. How do I reorder sections on a page? Hover the section → Edit Section → Reorder Sections → drag to position. Can I name sections for my own reference? Yes. In Reorder Sections, set a Section Title (visible only in the admin panel). How do I delete a section? Hover section → Edit Section → Delete. How do I duplicate a section to other pages/products? Hover section → Edit Section → Duplicate → select destinations → confirm. Do section changes save automatically? Yes. All changes are saved and visible in the mockup browser. Can I mix different section types on one page? Absolutely. Add as many section types as you need. Can I hide a section without deleting it? Use styling or layout options as needed; otherwise duplicate the page and remove the section on the copy. Where do I find gallery/blog/store/booking sections? When adding a section, pick the appropriate category (e.g., Galleries, Blog, E-commerce). Can I reorder sections later? Yes. Use Reorder Sections anytime. FAQs: elements How do I edit an element’s content? Hover content → Pen (Edit) → Change Content → edit. How do I add a new element to a section? Hover an element → Pen → Add Element → choose from the list. What types of elements are available? Text, Media (image, video, icon, slideshow, album, soundtrack, PDF), Lists, Links, Forms, Store, Structure, and Embed elements. How do I delete an element? Hover element → Pen → Delete. How do I reorder elements? Hover element → Pen → Reorder Elements → drag → Esc to finish. Can I move and resize elements freely? Yes, with Drag & Drop (Professional plans and supported templates). How do I style an element (padding, background, borders)? Hover element → Edit → Styles (options vary by element and template). Can I add buttons, social icons, or logo elements? Yes, add from Links elements (Button, Social links, Logo, etc.). Can I embed third-party services? Yes, use Embed Elements (e.g., Google Maps, Spotify, Figma, Typeform, Calendly, etc.). FAQs: drag & drop What is drag & drop? A Professional-plan feature that lets you freely move and resize elements for custom layouts. How do I enable drag & drop for a section? Right-click an element or click the Pen → choose Drag & Drop. Can I add elements while drag & drop is enabled? Yes. You can keep building in that mode. Does drag & drop stay on? Yes, once enabled for a section, it remains active until you exit or switch context. Is drag & drop available on all templates? It depends on the template; use it where supported. Can I revert positions after moving elements? There’s no Undo. Reposition elements manually as needed. Does drag & drop affect mobile? Layouts are responsive, but always check Global Styles (Mobile) and preview. How do I exit drag & drop? Switch tools or refresh the editing context. (Your changes are saved automatically.) Will drag & drop break my layout? It gives freedom; use guides and previews to maintain clean structure. Can I use drag & drop across sections? It’s section-scoped. Duplicate sections if you want similar layouts elsewhere. FAQs: links Where can I add links? To text, link elements, buttons, logos, menu items, link lists, icons, social icons, and link page thumbnails. How do I add a link? Hover an element → Pen icon → Add element → Select Links and choose one of the following options: Link, Image Link, Links, Social Media, Button, Logo. You can then edit the element to include your link. How do I edit a link element? Hover the element → Pen icon → Change Content → Link To → choose a link type. What link types can I choose? Pages, start page, products, blog posts, appointment/booking services, external URLs, email, phone, scroll to top, scroll to section, PDF, password-protected pages. How do I add a link in text? Highlight text → click the link icon in the text editor → set your link type. Can normal images be linked? Not directly. Use a Link Page template or Link Image element instead. How do I add a back-to-top link? Add a text link/button/icon → Change Content → Link To → Scroll to Top. Can I link to a section on the same page? Yes, use Scroll to a Section. Can I link to a PDF? Yes, upload/select a PDF in Link To settings. How do I add social media links? Add Social media links element and set each profile URL. FAQs: footer How do I add a footer to my website? Scroll to the bottom of any page in the admin panel → Add a footer → choose a template. Will the footer show on all pages? Yes. The footer is global across your website. Can I use multiple sections in the footer? Yes. You can add more than one section to the footer. How do I edit footer content? Hover content → Edit → Change content → update text, links, images, etc. How do I style the footer? Hover content → Edit → Style to adjust layout, spacing, background, and more. How do I delete the footer? Hover content → Edit → Delete → confirm. Can I hide the footer on specific pages? Yes. Edit → Your Pages → Settings for a page → toggle Hide the footer on this page → confirm/reload. Can I add social icons or a newsletter form in the footer? Yes, add elements like Social links, Email subscription form, or Contact form. Does the footer support custom embed elements? Yes, use Embed elements (e.g., maps, widgets) as needed. FAQs: images How do I add a single image to a page? Hover a section → Edit next to an element → Add Element → Media → Image. How do I add a slideshow? Hover a section → Edit → Add Element → Media → Slideshow → upload images. How do I add a gallery section to a page? Add New Section → Gallery → choose a template → upload images. How do I replace an existing image? Hover the image → Edit → Change Content → Change Image → upload/choose. Can I add alt text for SEO? Yes, use the image editor fields (title/alt) where available. Hover the images → Edit → Change Content → Click an image → click See More → Add Alt Text How do I control image sizes in a gallery? Hover the images → Edit → Styles → Use the size slider. Where do uploaded images live? In your Image Library under Libraries & Tools. Do image changes save automatically? Yes, everything updates in real time. FAQs: Video Can I use a video background? Yes, only with Cover sections. Which platform should I use for background video? Use Vimeo (recommended for hidden controls, mute, and autoplay). How do I add a video background? Create a Cover page/section → Edit Image → Change content → Add image or video → Import from Vimeo → paste link → Add. Can I use YouTube for background video? Import is possible, but Vimeo is recommended for the ideal background behaviour. What are the default cover video settings? Covers full screen, muted, controls hidden, autoplay on, loop on. How do I change video settings? Edit Image → Styles → Video → adjust settings → refresh browser. Can I set a cover image for the video? Yes, update the cover image in the same editor. Will the video auto-play on mobile? Autoplay depends on device/browser policies; keep it muted to maximise autoplay support. Can I host videos directly? No, use embedded sources (e.g., Vimeo) for best performance and control. FAQs: website settings Where do I change general website settings? Top menu Settings → Website Settings. Which SEO fields can I edit? SEO Title, SEO Description, SEO Keywords, SEO Language, and Share Image. How do I set the social share image? Website Settings → Share Image → Change Image. How do I add a favicon (site icon)? Website Settings → Site Icon/Favicon → Change Image. Can I add analytics and tags? Yes, Google Analytics Tracking ID and Google Tag Manager ID fields are available. How do I add a Meta Pixel or verify ownership? Use Meta Pixel Event Manager ID and Meta verification (Name + Content) fields. Can I disable right-click to protect images? Yes, toggle Disable Right Click. How do I enable a cookie notification? Toggle Enable Cookie Notification and edit the banner text. How do I change the admin interface language? Settings → Interface Language → choose a language (admin reloads automatically). How do I unpublish my website? Use Website Settings → Unpublish website. FAQs: publish website How do I publish my website? Click View Live at the top-right of the admin panel, then select Publish. What happens when I publish? When you publish your website, it becomes visible online. If you’ve ordered a domain, please note that it can take up to 24 hours for your website to become fully accessible while the domain settings are being updated. How do I view my live website after publishing? Click View Live then Visit Your Website. Can I republish after edits? Edits auto-save. You don’t need to republish your site after edits. Do I need to publish each page individually? Publishing affects the entire website. You don’t have a publish each page individually, if you didn’t manually unpublished page in Page Settings. Can I unpublish later? You can choose to build your site at your own page before publishing it. You can also unpublish your site under the Website Settings → Unpublish website. Will SEO settings affect publishing? SEO fields help how your portfolio appears in search results. Do quotas impact publishing? Page/image/product/post limits depend on your plan; exceeding quotas may restrict publishing. How can I preview before publishing? Use bottom-left Preview in Desktop or Preview in Mobile to check your portfolio before going live. FAQs: navigation menu How do I add a new link to the main menu? Hover the menu → click the Pen icon → Change content → Add new link → enter Title and set Link to → Save new link. The menu updates instantly in the mockup browser. How do I add one of my pages to the main menu? Pen icon → Change content → Add new link → under Link to, choose your page → Save new link. The link appears right away. Can I remove a menu link without deleting the page? Yes. Pen icon → Change content → select the link → Delete → confirm. The page stays; only the menu link is removed. How do I reorder menu links? Pen icon → Change content → use the up/down arrows to move links. Changes save automatically. How do I hide the navigation menu on a specific page? Hover the menu → Edit menu → Hide the Menu on this page → confirm and refresh. How do I add a submenu (dropdown) under a menu item? Pen icon → Change content → click a parent link → Add new sublink → configure → Done under sub-links to save and refresh. How are submenus shown on mobile? On mobile, submenus display as an indented list (no dropdown animation), preserving hierarchy. How do I change the menu’s style (colors, spacing, typography)? Hover the menu → Edit menu → Style → adjust. Auto-saved and visible in the mockup browser. How do I change the style of the menu links only? Pen icon → Styles → tweak link appearance (font, size, spacing), then review in the preview. How do I switch the menu’s position or template (top, left, hidden/hamburger)? Hover menu → Edit menu → Styles → Template icon → pick Left, Top, or Hidden → choose a template. Saved automatically. How do I change the logo in the menu? Hover the logo → Edit → Change content → set Text and Link, or switch to Image logo (upload image, set image height, mobile image and height, and link). How do I create a sticky meny, which remains at the top of the page? Click Edit Menu → Styles → Position → Fixed. Note that the menu will cover the top of the first section of each page. You will need to adjust the top padding of the first section of each page. How do I change the overall look of my menu? Hover the menu → Edit menu → Style. Adjust background (color/gradient), borders, padding, animation, position, and more. How do I style menu links only (typography, spacing)? Hover menu → Edit → Style menu links. Adjust font, size, color, alignment, margins/padding, background, text effects, and hover/underline styles. Can I make the menu fixed? Yes. In menu Style, set Position to Fixed. How do I customize hidden (hamburger) menu appearance? If using a hidden template, open Hidden menu styles to change how the menu looks when opened. Where can I adjust menu entry animations? Menu Style → Transition animation (e.g., fade in, slide in). How do I reset menu styles? Use Reset styles in the menu style panel. FAQs: Styles (Global, Element, Section, Menu & Mobile) What are global styles and when should I use them? Global styles set default fonts, colors, and basics for your entire website. They’re great for consistency and can be overridden at section or element level. How do I change global styles? In the admin panel, click Styles (top menu) → Global styles → Desktop. Adjust font, font size, background color, text color, and more. Can I style desktop and mobile differently? Yes. You can define separate Desktop and Mobile styles to make your portfolio website look great on all devices. How do I apply a pre-made color or font combination? Go to Styles → choose a Color combination or Font combination and apply it instantly across your website. What’s the difference between “Style this element” and “Style all elements of this type”? “Style this element” affects only the selected item. “Style all elements of this type” applies to every element of that type (e.g., all headers) site-wide. Do changes save automatically? Yes. Style changes are auto-saved and reflected immediately in the mockup browser. Can I reset styles to default? Yes. Use Reset styles in the relevant style panel to revert element, section, or menu styles. Can I set a global background color for my website? Yes. Styles → Global styles → set Background color. Can I add custom CSS? Yes. Settings → Custom CSS → paste your CSS → Save. Use browser inspector tools to identify the correct classes to override. Can I use my own fonts? You cannot upload your own font to Portfoliobox. You can only use the font available in the font list under Styles. Which font uses Portfoliobox? Portfoliobox uses Google Fonts, which are stored on Google servers. If you prefer avoiding using Google Fonts, you can choose a Standard System Font, which is stored locally on your device, as they are the default system fonts for both Windows and Mac systems. How to avoid Google Fonts? 1. Edit a font 2. Click on the dropdown menu next to a search field and select Standard 3. Pick the font from the list that you find more suitable to your current design How do I open the Element Styles Editor? Cmd+click the element, or click the Edit (pen) icon → Styles. Adjust settings; changes save automatically. Which common style settings are available for elements? Font (type/size/color), alignment, margins, padding, background, and transition animation—plus element-specific options. How do I style text elements? In Styles, adjust font, size, color/gradient, line height, letter spacing, alignment, max width, margins/padding, text shadow, and hover/link styles (color, background, decoration). What gallery-specific style options exist? Template; size slider; margin; thumbnail shadow/rounded/borders/animation/hover; top/bottom padding; titles/subtitles/description styling and placement; lightbox options (template, height, animation, image fit, caption placement, share icons); video controls; and copy/paste/reset styles. How do I style a single image element? Set shadow, rounded corners, borders, animations, hover effects, image fit (cover/contain/original), position (X/Y), and max width/height. Can I style an image background? Yes, configure overlay (color/gradient), fit, position, scrolling (fixed/scroll/parallax), and height. What can I style on buttons? Border radius/width/color and inner padding for shape and spacing. Can I copy/paste styles between elements? Yes. Cmd+click an element → Copy/Paste icon → Cmd+click target element → Paste → confirm. Use Reset styles to revert. Can I style individual elements differently from others? Yes, you can choose to style a specific element using the "Style This Element" option, or apply the same styles to all elements of the same type across your site using "Style All Elements of This Type". How do I edit a section’s styles? Hover the section → Edit section → Styles. What can I style at section level? Text color, borders (color, top/bottom), entry animation, vertical alignment (top/middle/bottom), minimum height, padding, background color/gradient/overlay, and background image (position, scale, scroll). Can I add a background image to just one section? Yes. In section Styles, upload an image and set position (X/Y), fit (cover/contain), and scroll behavior (fixed/scroll). How do I control spacing in a section? Use Padding to adjust top/bottom/left/right spacing. You can also set Minimum height. Can I animate a section when it enters view? Yes, choose an Animation on entry in the section’s Styles. How do I align content vertically in a section? Use Text align (vertical) to position content at the top, middle, or bottom. Do section style changes affect other sections? No. Section styles apply only to the section you’re editing. Can I copy styles from one section to another? Use element-level copy/paste where possible or duplicate a styled section, then edit content. How do I revert a section’s styling? Use Reset styles in the section’s Styles. Are Portfoliobox templates mobile-responsive? Yes. All Portfoliobox templates are mobile-responsive by default. Your website will automatically adapt to different screen sizes to ensure a seamless browsing experience across desktop, tablet, and mobile devices. How do I preview my website on mobile while editing? Click the Mobile Preview icon at the bottom left of the admin panel to switch to mobile view. Can I set mobile-specific global styles? Yes. Open Mobile preview → Styles (top menu) → adjust mobile-specific options like fonts, spacing, and gallery layout. What mobile-specific settings are available globally? Menu icon position (below/above logo, left/right/bottom), icon color, icon style (Regular, Light, Bold, Skewed, Middle Opacity), and gallery items per row (1/2/3). Can I style a single element differently on mobile? Yes. In Mobile preview, hover the element → Edit → Styles → choose Style this element (or all elements of this type) and adjust mobile styles. What should I adjust for readability on mobile? Increase font sizes, refine margins/padding, and optimize background images for clarity and performance. Do I need a separate mobile website? No. Responsiveness is built in; just fine-tune mobile styles as needed. Can I control how galleries display on mobile? Yes. In Global mobile styles, choose how many items show per row (1, 2, or 3). How do I ensure the mobile menu looks right? Use Global mobile styles to set menu icon position/style/color and then test in Mobile preview. Can I change styles separately for mobile and desktop? Yes. Portfoliobox allows you to define mobile-specific styles for both individual elements and all elements of a specific type. Simply click the mobile preview icon in your admin panel, then edit styles directly within the mobile view. Can I customise the mobile version of my site? Yes. In mobile preview mode, you can adjust styles specifically for mobile devices, including font sizes, spacing, background images, and layout options. You can also control menu icon position, icon styles, and gallery display (e.g., 1, 2, or 3 items per row). FAQs: Blog Can I have a blog on my Portfoliobox website? Yes. You can easily add a blog page by going to Create → Start from a Sample → Blog (quick start) or Create → Blank → Add section → Blog page (full control). How do I create a blog and blog posts? Edit → Your blog posts → Add new post → add title/content/media → set SEO and categories → Done. What if I haven’t created a blog page yet? When adding a post, you’ll be prompted to create a Blog page if none exists. How do I reorder blog posts? Change the post date to modify the display order. Can I change my blog page URL? Yes. Go to Settings → Blog Settings to update the URL. How do I manage comments on blog posts? Use the toggle in each blog post’s settings to enable or disable comments. From there, you can also manage the Post comments. How do I edit or delete a blog post? Edit: Edit → Your blog posts → hover post → Edit. Delete: Edit → Your blog posts → hover post → Delete. How do I style an individual blog post? Open the post in the mockup browser → hover → Edit → Styles → adjust design. Where do I change blog-wide settings (URL, categories, comments, share buttons)? Settings → Blog settings → update URL, manage categories, enable/disable comments, toggle share buttons. Can I set SEO for posts? Yes. In each post’s Settings, set SEO title/description, share image, and URL. FAQs: Store/E-commerce How do I create an online store page? Option 1 (Sample): Create → Start from a Sample → E-commerce → title → Create Page → edit placeholders. Option 2 (Blank): Create → Blank → title → Create Page → Add section → E-commerce → Store → choose a template. How do I add products to my store? Edit → Your products → Add product → fill fields, upload at least one image → Done. Products appear on your Store page. How do I edit or delete a product? Edit: Edit → Your products → hover product → Edit → update → Done. Delete: Edit → Your products → hover product → Delete. Can I duplicate a product? Yes. Edit → Your products → hover product → Duplicate. A copy is created. How do I manage product settings (SEO, inventory, variants, digital files)? Edit → Your products → hover product → Edit → Product settings: - General: URL, release date, categories, discount, track inventory, taxable, SEO title/description, share image, unpublish. - Variants: add titles, prices, inventory, weight. - Shipping: mark as physical, set weight. - Digital download: mark as digital, attach file. Can I change a product’s template and styles? Yes. View product in mockup → hover → Edit product → Styles → Template icon to switch templates. Use Style to adjust header, price, description, button, variants. Note: Changing a product template affects only that product; changing styles like header/price can apply to all products. How do I place an “Add to cart” button outside the store page? Right-click any element → Add element → Store → Add to Cart Button for a Product → right-click the button → Change content → select the product. Where do I configure store-wide settings (currency, checkout fields, categories, policies)? Top menu Settings → E-commerce settings → set URL base, currency, categories, share buttons, cart display, variant display, checkout field visibility, thank-you message, return policy, terms, customer email message. How do I set payments, shipping, taxes, and discounts? E-commerce settings: - Payment methods: Invoice (instructions, timeframe, checkout message), Pay on location, PayPal (email), Credit card (connect Stripe). - Shipping: enable costs, manual pickup, add zones by country/state, weight ranges, costs, “everywhere else,” and disable other locations if needed. - Taxes: enable, add zones and rates by country/state, “everywhere else,” or disable. - Discounts: add rule (code/amount threshold/item count) and type (percent/fixed/cheapest free/free shipping). How do I manage orders and print receipts? Top menu Libraries & Tools → All orders → search/filter → open an order → change status (Pending/Paid/Refunded/Cancelled) and shipping status (Pending/Shipped) → Print for invoice/receipt. How do I refund customers who purchased from my Store? Payments are processed outside of the Portfoliobox platform. To issue refunds to customers who made purchases from your Store, you will need to use the payment method you selected for your store (Paypal, or Stripe) Are there transaction fees for selling products through Portfoliobox? No, Portfoliobox does not charge any additional transaction fees for selling products through our platform. However, please note that third-party payment processors like Stripe and PayPal do impose their own fees on transactions. These fees are typical for online payments and are applied directly by the payment processors. You can refer to Stripe and PayPal’s respective websites for detailed information on their fee structures. While Portfoliobox itself does not add any extra charges, it is important to account for these standard processing fees when managing your online sales. FAQ: Password-protected pages How do I create a password-protected page? Edit → Your password-protected pages → Add protected page → choose a template → name it → Create Page → add content. Can I convert an existing regular page to password-protected? No. You cannot set a password on an existing regular page. Create a new password-protected page instead. How do I set or change the password for a protected page? Edit → Your password-protected pages → hover the page → Settings → set Password (and other options) → saved automatically. How do I edit content on a protected page? Your password-protected pages → View and Edit → hover content → Edit to update. Auto-save applies. How do I delete a protected page? Your password-protected pages → hover the page → Delete → confirm. How do I share a protected page with someone? First set a password in Settings. Then Your password-protected pages → hover page → Share → enter emails, message, password → Send. Are password-protected pages indexed by search engines? No. They are not added to your website map and are not indexed by search engines. Can I hide the menu on a protected page? Yes. In the page Settings, toggle Hide the menu on the page. Can I password-protect my entire website, make my website private? No. Only individual password-protected pages are supported. FAQs: Contact form How do I add a contact form to my website? Create → Blank → Add section → Text & Headings → Contact → choose a template. Or: right-click an element → Add element → Form → Contact form. Can I add custom fields to my contact form? Yes. Right-click the form → Change content to add, edit, or make fields required. Where can I view messages sent through my forms? Libraries & Tools → Archives → Messages. You can search, filter, and open message details. Will I get an email when someone submits the form? Yes. An email is sent to the account email linked to your Portfoliobox account. Can I create a signup form or newsletter subscription form? Yes. Right-click → Add element → Form → choose Signup or Email Subscription. How do I see my email subscribers? Libraries & Tools → Archives → Email subscribers. You can export CSV or delete subscribers. Can I manually add subscribers to the list? No. Manual additions aren’t supported; subscribers must sign up via your form. Can I rename or reorder form fields? Yes. Right-click the form → Change content to edit field labels, order, and required status. Can I place multiple forms on one page? Yes. Add multiple form elements as needed. FAQs: File sharing feature How do I upload a file to share? Libraries & Tools → Business Tools → File sharing → Add new file → upload, title, description → Done. What file types and sizes are supported? Up to 1 GB. Types: jpg, jpeg, png, svg, gif, pdf, zip, rar, epub, mobi, wav, mp3, mp4, mpeg, avi, mov. Where do I check my storage limits? Your digital file library size depends on your plan (see Pricing). How do I share a file link with a client? Open the file → Share → choose link duration (1 hour–30 days) → copy the link and send it. Who can download the file via the link? Anyone with the link during the selected active period. I can’t create a sharing link—what should I check? Confirm the file is ≤1 GB, your library has space, and the file type is supported. Can I sell files through my store? Yes. Create a Product → Product settings → Digital download → enable → select your uploaded file. Where do I upload files I plan to sell? Upload via File sharing, then attach the file in the product’s Digital download settings. Can I change a file’s title/description later? Yes. Edit the file entry in File sharing. Do file links expire automatically? Yes. They expire based on the duration you chose when sharing. FAQs: Quote feature What is a quote in Portfoliobox? A tailored service offer detailing scope, price, and timeframe for a client. How do I create a new quote? Libraries & Tools → Business Tools → Quotes & Offers → Add new quote → fill details → Done (Draft). How do I send a quote to a client? Open the quote → View and Share → set status to Sent → enter client email → add message → Send. How does a client accept a quote? They open the link, submit the form, then confirm via a second email link—status updates to Accepted. Can my client print the quote? Yes. They can print from the quote view opened via their link. Can I convert an accepted quote to an invoice? Yes. Open the Accepted quote → Copy to invoice. The invoice appears under Invoices. What are the quote statuses? Draft, Sent, Accepted, Cancelled. Can I edit a sent quote? No. Edit while Draft. To modify a Sent quote, duplicate it and adjust the copy. Can I duplicate or delete quotes? Yes. In Quotes & Offers, use Duplicate or Delete on a selected quote. Are there fees for using quotes? No extra fees. Availability depends on your subscription plan limits. FAQs: QR code feature (in-person payments) What does the QR code feature do? It creates QR codes for fast, in-person checkout of products or services on your website. How do I create a QR code? Libraries & Tools → Business Tools → In-person payments → Add new QR code → title → Add products or services → select → Add to QR code → Done. What can a QR code link to? Products, booking services, or appointment services you’ve set up. How do I share or display a QR code? Open the code → View and Share to print, download, or copy the URL. Can I download the QR code as an image? Yes. View and Share → Download (or print). Can I edit an existing QR code? Yes. Open it via Edit to update items and details. How do I delete a QR code? In In-person payments, hover the code → Delete → confirm. Do QR codes expire? The code itself doesn’t expire unless you remove linked items or delete the code. Do I need a store set up first? Yes, for paid items. Payments are processed through your store’s payment methods. Are there limits to how many QR codes I can create? Depends on your subscription plan. FAQs: Appointment What is the appointment feature? It lets customers book personal appointments by selecting available time slots for a service. How do I create an appointment service? Edit → E-commerce → Your appointment services → Add new service → fill details (title, price, duration, image, tax, personnel) → Done. How do I add personnel and schedules? Open a service → Add personnel → set name, subtitle, photo, schedule, and individual rate. How do I list appointment services on my website? Create → Blank → Add section → E-commerce → Appointment → choose a template. Where can I see bookings made by customers? Libraries & Tools → E-commerce Archives → Appointments → search/filter → View details. Do I need a store set up to take appointment payments? Yes. Payments run through your e-shop (Stripe/PayPal via store settings). How are refunds or cancellations handled? Outside Portfoliobox—process via your payment provider (PayPal or Stripe). Can I set services as taxable or tax-free? Yes. Use the Include/Exclude tax setting in the service. Can I add images to appointment services? Yes. Add a photo in the service details. Are there limits to the number of appointment services? Yes—based on your subscription plan. FAQs: Bookings What is the booking feature? For fixed events (classes, exhibitions, concerts) with set dates/times and seats. How do I create a booking service? Edit → E-commerce → Your services/events → Add new booking service → fill title, price, seats, (optional) alternatives → Done. What are booking alternatives? Multiple date/time options for the same event—each with its own title, description, price, and seats. How do I add booking alternatives? Open a booking → Add new alternative → fill fields → Save new alternative. How do I add a booking page to my website? Create → Blank → Add section → E-commerce → Booking → choose a template. How do I delete a booking? Edit → Your booking services → hover the item → Delete → confirm. Where do I see customer bookings? Libraries & Tools → E-commerce Archives → Bookings → search/filter by customer or title → View. Do I need a store set up to accept bookings? Yes. Payments are handled via your e-shop. How are refunds/cancellations processed? Outside Portfoliobox via your payment provider (PayPal/Stripe). Are there fees for using bookings? No extra fees. Quantity limits depend on your plan. FAQs: Invoices What are client invoices in Portfoliobox? Invoices you create and send to your own clients (separate from your Portfoliobox subscription invoices). How do I create a new invoice? Libraries & Tools → Business Tools → Invoices → Add new invoice → fill details → add products → taxes/discounts/quantity → Done (Draft). How do I send an invoice to a client? Open the invoice → View and Share → set status to Sent → enter client email → message → Send. Can clients print the invoice? Yes. They can print from the invoice view accessed via their link. How do I manage invoice statuses? In Invoices, open the invoice and set status: Draft, Sent, Paid, Refunded, Cancelled. Can I edit an invoice after sending it? No. Only Draft invoices are editable. For Sent/Paid/etc., duplicate it and edit the copy. How do I mark an invoice as Paid? Status isn’t automatic—open the invoice and manually set status to Paid. Can I print or download an invoice as PDF? Yes. View and Share → Print (save as PDF or print). Can I duplicate or delete invoices? Yes. In Invoices, use Duplicate (creates a new Draft) or Delete for removal. Are there fees or accounting integrations? No extra invoicing fees; limits depend on your plan. Accounting software integrations aren’t supported. FAQs: Domain Can I use the domain I already have with an external domain host, like GoDaddy or Namecheap? Yes, you can connect an existing domain from another host to your website. In the admin panel, click View Live, then Publish, choose Use the domain I already own, enter the domain, and follow the DNS steps. How do I configure my domain? Domain configuration can refer to two main tasks. 1. Connecting your domain to your website: If you want to link your domain to your Portfoliobox site so visitors can access it, follow these steps to set up the necessary DNS records. 2. Setting up custom email with your domain: If you want to configure your domain for custom email addresses, follow these steps to set up the appropriate DNS records. Can I register a country-specific domain? No. Buy one from an external provider and connect it. Can I transfer a domain to Portfoliobox? No. Only connection is supported. Can I transfer my domain away from Portfoliobox? Yes. Contact support for the EPP key. I want to get the EPP key for my domain Contact our support team to request a domain transfer. Portfoliobox can assist in providing the EPP key. The rest of the transfer process will involve coordination with the support team of your new domain host. Who owns the domain? Domains registered through Portfoliobox are held by Portfoliobox. You can request a transfer if you want full ownership. Why do I get a not secure warning when visiting my website? If you recently connected your domain to your website, it might take up to 48 hours before it's available on the internet. During this time, you might encounter a warning message. All Portfoliobox websites are automatically protected with SSL certificates, so there's no need to set it up. Why is my domain redirecting to a 404 Portfoliobox page? Several reasons could be causing this issue. Please contact support and provide your domain name so we can investigate further. Why does my domain generate a loop of www, for example .www.www? You may have set two A records, one for the root domain and one for the subdomain www. Delete the A-record for the www subdomain. If the issue persists, contact our support team for further assistance. My website does not load. What should I do? Contact support and share your domain. When I visit my website, I receive the message: The website was not found, what to do? There could be several reasons for this issue. Please contact support and provide your domain name so we can investigate and assist you. What to do if my domain expires? If it was bought through Portfoliobox, it renews automatically if you renew your domain name subscription. If you stop paying of the renewal of your domain name, your domain name will be deleted. If it was bought elsewhere, contact your domain provider. Where can I find DNS settings? If you own the domain via a third-party domain provider, you will need to log in to their admin panel or contact their support. If the domain was registered via Portfoliobox, you won't have access to DNS settings, as those are managed by us. How do I change the domain for my website? Contact support for help at support@portfoliobox.net. FAQs: Custom Email address How do I set up a custom email address? You can set up a custom email address from your Dashboard. Click on the Envelope Icon associated with your website and follow the steps. Is a custom email included in all Portfoliobox plans? Only Portfoliobox Professional users get access to a custom email address with a 5GB inbox, allowing file attachments up to 27 MB. This feature is designed for regular email communication and is not for bulk emails or newsletters. How do I configure my domain name? - If Portfoliobox owns your domain name, we will handle all the DNS configurations for you, and you’ll be notified by email when your email is ready. - If you own your domain, you'll receive detailed instructions via email on how to set up the necessary DNS records to ensure your email operates smoothly. You will need to log into your domain provider and add DNS records yourself. If you need help, kindly contact your domain provider. How do I access my webmail inbox? When your email is properly set up, you can access your webmail directly from your Portfoliobox Dashboard by clicking the envelope icon associated with your website. This provides a convenient way to check emails without leaving the Portfoliobox environment. Is there a limit to how many emails I can send? You can send up to 500 emails daily, with a lower limit on the first day that gradually increases over time. Sending limits are in place to ensure the quality and reliability of the email service. These limits help prevent abuse and ensure all users have access to a high-quality email experience. What is an alias? Email aliases allow you to send and receive emails under different addresses while managing all correspondence through a single inbox. This feature is useful for organising emails or representing different roles or departments. You can add or remove aliases in the Email settings section. How do I set up an alias? To set up an alias, navigate to the Email Settings in your Portfoliobox Dashboard. Under Aliases, you can create up to 10 aliases for your email. How many aliases can I create? You can create up to 10 email aliases, which allows you to be flexible in sending and receiving emails. How do I set up email forwarding? To set up email forwarding, navigate to the Email settings in your Portfoliobox dashboard. Here, you can add forwarding email addresses. All incoming emails will be automatically forwarded, and no copy will be kept in your inbox. How many forwarding email addresses can I set up? You can set up a maximum of 10 forwarding email addresses. Can I set up an auto-responder for my email? Yes, you can set up an autoresponder from the Email settings. You'll need to specify the message and the End Date for the autoresponder. The autoresponder will send automatic replies until 23:59:59 of the selected end date. Can I change the custom email address I initially created? Yes, you can change your custom email address from the Email settings in your Portfoliobox dashboard. Please note that changing your email address will affect how you send and receive emails, so inform your contacts accordingly. What happens if I decide to change the domain name? If you change the domain name, your previous email will be deleted and stop working. You will be able to set up a new email connected to your new domain name. FAQs: SEO Why is my page visible on Google? A page that is published but doesn't display in your menu can still be indexed by search engines and can be viewed by visitors if they have the link. If you don't want a page to be indexed by search engines or seen by visitors, you must unpublish it. How can I be found on Google? To improve the visibility of your website and ensure its discoverability by both search engines and visitors, it is crucial to optimize your content and presentation. Use third-party tools like Google Search Console to submit your sitemap. How to improve your content for SEO 1. Unique and Relevant Content: - Prioritize unique, high-quality, and relevant content throughout your online portfolio. - Avoid duplicating content across your site, including titles, SEO descriptions, body text, image descriptions, product descriptions, and blog articles. - Ensure accuracy and relevance in your content for your target audience. For example, if you are a fashion photographer, focus on displaying relevant photography rather than unrelated artwork. Consider creating a separate site dedicated to your artwork if needed. 2. Strategic Keyword Placement: - Incorporate your targeted keywords naturally and strategically within your content, including titles, body text, SEO titles, descriptions, and image descriptions. - Mention keywords early on in your content, at least once at the top of the page. - Avoid listing keywords at the end of a page, as it doesn't contribute to SEO. 3. User-Friendly Site Structure: - Keep your site navigation simple and intuitive for visitors to easily navigate. - Use internal links when relevant to guide visitors through your site. - Break up content into paragraphs instead of presenting large chunks of text. - Incorporate images or videos when appropriate to enhance engagement. 4. Organize Content with Headers: - Use headers to structure and organize the content on your pages. - Clear and descriptive headers allow visitors to skim your page and quickly find the information they seek. - Optimize headers by incorporating relevant keywords. 5. Optimize SEO Titles and Descriptions: - Ensure each page on your site has a unique SEO title and description. - Keep the text concise, readable, and reflective of the page's content. - Consider adding SEO descriptions to individual blog posts and products for further - Optimization. - Consider adding Alt-text to your Gallery images, Single Image element, and Cover Images 6. Image Optimization: - Before uploading images, optimize them to prevent quality loss. - Resize images to 1920 pixels in width or height and ensure their color profile is sRGB. - Use image editing software, such as Photoshop, to save images for web optimization (File > Save for Web). 7. Third-Party Tools for SEO: - Verify your site with Google Search Console. - Submit your sitemap to search engines. - Request that Google indexes your site. - Connect Google Analytics to your Portfoliobox site for comprehensive data analysis. FAQs: CUSTOMER SUPPORT How do I contact Portfoliobox support? Email support@portfoliobox.net for personal assistance. Our team will help you as soon as possible. Do you offer live chat support, with support agents, human support? No, live chat isn’t available right now. For assistance from one of our custolmer service agents, please email support@portfoliobox.net. Do you provide phone support? No, we don’t offer phone support. For help, email support@portfoliobox.net. Where can I find help articles and step-by-step guides? Visit the Learn page: www.portfoliobox.com/learn for articles and tutorials. Do you have video tutorials? Yes, watch guides here: - https://www.portfoliobox.com/how-to-create-portfolio - https://www.youtube.com/@portfoliobox-stockholm Is there an FAQ page I can check first? Yes, see Frequently Asked Questions at: https://www.portfoliobox.com/learn/category/frequently-asked-questions Where can I read product news and updates? Check our news at https://www.portfoliobox.com/blog?category=news How do I request a new feature or share feedback? Email support@portfoliobox.net with your suggestion. We’ll forward it to our development team. What should I include in my support email to get faster help? Include your account email, your website URL, a short description of the issue, the steps to reproduce, and (if possible) screenshots or a brief screen recording. Can I get help with billing or account questions? Yes. For any billing, account, or portfolio website questions, email support@portfoliobox.net. FAQs: Student & School How can I create a student account? Your school must be a partner school to access our student account service until graduation. Search for your school in our Partner School List. If your school isn't on the list, contact your teacher. Once your school is a partner, creating a student account is easy. Go to your school page and click Create a student account in the middle of the page. Fill in the form, and you are good to go. Is there a fee? Yes, there is a small fee. Student accounts now come with a 90% discount, making them very affordable. How long will my student account be valid? It lasts for one year. After that, if eligible, you can keep your student account. Before each account renewal, you must prove your eligibility with a document issued by your school or university that contains your name, the school's name, and the current date. E.g. a school ID card, a registration certificate or a grade excerpt. You will be charged the full Professional account fee if you don't prove your eligibility. What's included in the Student Account? Everything included in the Professional account is included in your student account.